FAQ

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Have questions?This is where we answer most of them.

Q. How far are you from the airport?
A. About (140km) 120 minutes from Durban International Airport, by road during normal traffic.

Q. How far are you from the Port Shepstone CBD?
A. About 20 minutes by road during normal traffic.

Q. How far are you from the beach?
A. Within a short walking distance from a beach and tidal pool. (800 m)

Q: What’s Umzumbe’s weather like?
A: Here is the average daily maximum temperatures, monthly rainfall [mm] and average monthly wind speeds [kph], you are likely to experience in Umzumbe, based on averages of the past 30 years:

Month Temperature (°C) Rainfall (mm) Wind speed (km/h)
January 26 15 26
February 27 17 20
March 25 20 22
April 23 41 19
May 20 69 17
June 18 93 15
July 26 82 19
August 18 77 19
September 19 40 20
October 21 30 22
November 24 14 24
December 25 17 26 Q.

Is Umzumbe a malaria area?
A. No. Most of Southern Africa is in fact malaria free.

Q. Do you offer car hire?
A. No. Unfortunately not but we can bring you in contact with the service providers.

Q. Do you offer airport transfers?
A. No. Unfortunately not but we can bring you in contact with the service providers.

Q. Do you have a Restaurant at the Resort?
A. Yes. We have a restaurant and a bar at the swimming pool area.

Q. Do you have a Curio shop at the Resort?
A. No. Unfortunately not, but we have numerous Curios, arts and craft shops in the area.

Q. How far are you from the Shelly Centre and South Coast Mall?
A. It takes about 30 minutes by coastal road. However the Hibberdene Shopping Centre is right on our doorstep less than 10 minutes away.

Q. Is it safe to swim in the sea?
A. Yes, it is safe provided you do so at recognized swimming beaches. Shark attacks are rare, although more prevalent in recent years. The recent introduction of shark-spotters has been very successful.

Q. What about crime?
A. We have crime like any other international city. Take precautions by locking your chalet doors, windows and motor vehicle at all times, Precautionary behaviour includes not wearing expensive and flashy jewellery in crowds, and not leaving any valuables in your motor vehicle.

Q. Do you have different rates for rentals?
A. Yes. We have different rates for the A-frame chalets and the new chalets. Please take note that all Chalets are 6 sleepers. Please phone the office for any rates or e-mail your enquiries to: marketing@umzumbechalets.co.za

Q. Do you have resort rules?
A. Yes, upon request conditions and general rules can be faxed or e-mailed to you.

Q. What is your check in time?
A. Check in time is strictly after 14:00 pm

Q. What is departure time?
A. Departure time is strictly 10:00 am

Q. What is your banking details?
A. ABSA Bank, Branch code: 632005, Cheque account number: 1078 6505 71

Q. Where should we send proof of payment to?
A. Proof of any payment should be faxed to: 039 684 5652 or sent to: accounts@umzumbechalets.co.za

Q. What are the terms and conditions of your breakages?
A. Terms & Conditions

Breakage and Loss Deposit

The shareholder must report all breakages to the office and make payment. On the day of departure when the inventory is taken and there are unpaid breakages, it will be debited on the shareholders account.

Q. What is your cancellation policy?
A. Terms & Conditions

Cancellation Policy

An administration fee of R500* applies to cancellations made 4 weeks (28 days) or more, prior to date of arrival. After the administration fee is deducted, the balance of the full rental amount paid is refunded.

A refund of 50% of deposits paid applies to cancellations made up to 21 (3 weeks) prior to date of arrival. No refund is given if a cancellation is received less than 14 days prior to date of arrival.

*This fee is to cover expenses we incur with bank charges, credit reversals, telephone calls, the time we spend rearranging bookings, sundries and petties.

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